What is New Condition?
Helmets & Apparel: Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to wear your helmet indoors before heading out on the bike and do no remove the protective film visor to try on for fitment. As you may expect, we ask that you return your purchase in new, unused condition, with its original packaging, storage boxes, containers, manuals, accessories and hand tags etc.. intact.
Vehicle Parts: Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable. Please take a look below for specific instructions regarding your merchandise. The manufacturer charges us a 15% restocking fee. So any returned Parts and accessories will be charged this 15% restocking fee.
Terms and Conditions of Sale
- In order for us to provide you with the best possible customer service please provide us with complete billing and shipping information. Most orders are processed within 24 hours of receipt Monday through Friday. We strive to stock a majority of the products offered on our website, allowing you to receive your merchandise in a timely manner. We sometimes ship from one of our warehouses when the need arises. Please contact us before you order if you have any concern on sizes. In the event of a backorder or discontinued item, we will contact you within 48 hours and offer options to get your order filled completely.
- Tennessee customers are charged a 9.75% tax rate on the order total
- Free shipping on all orders. Shipping can take anywhere from 2-10 days depending on location and carrier used. Any questions email email@example.com
- Returns and Exchanges
- Hogheavenleather.com/Rich Leather goal is that you are satisfied with your product. We understand that sometimes the need arises to exchange items. Hogheavenleather.com/Rich Leather will exchange or refund any returned merchandise that is unused, never installed, undamaged and still packaged in the manufacturer's original packaging, within 30 days of receipt. There is a flat shipping fee of $10.00 for all exchanges. Parts and accessories has a 15% restocking fee. The customer is responsible for return shipping. Items sent back C.O.D. will be refused. Special orders may not be returned or exchanged. All returns or exchanges must have a return authorization number. Please e-mail firstname.lastname@example.org for an RA number. Please include all information for a quick response. For customer service questions please e-mail email@example.com
- Methods of Payment
- We accept PayPal. We do not accept personal checks. No C.O.D. service available.
- Pricing, Errors and Omissions Prices and availability are subject to change without notice. Prices in the Rich Leather retail store and Hogheavenleather.com Website may vary. Hogheavenleather.com/Rich Leather reserves the right to correct any errors, inaccuracies or omissions and change or update information without prior notice, including after an order has been submitted. We apologize for any inconvenience this may cause you. If you have any questions please contact firstname.lastname@example.org